Mediation role form

As part of the certification criteria, adhering agencies undertake to place the client at the heart of their preoccupations.


They make a commitment to deal rapidly, diligently and professionally with any claim that may arise in the course of a rental.


If no satisfactory agreement can be found in the case of a dispute, they undertake to accept the mediation procedure provided for under the terms of the certification.


If you are a client of a certified agency and you wish to instigate mediation, you can use the form below. You should note that mediation can only intervene if you have already made a claim to the agency concerned and the latter has not provided a response that you deem satisfactory. Mediation can only be invoked after all attempts to reach an amicable agreement between the parties have failed.

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